Everything about paying for a Rosvienne order, in plain language. Questions? Email support@rosvienne.com.
What you can pay with
The methods shown at checkout are the ones you can use. Today that is [list exactly what your checkout offers, for example: Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay]. Which options appear can depend on your device and your bank.
Currency
All prices and payments are in Canadian dollars (CAD). If your card is in another currency, your bank converts the amount at its own rate and may add a foreign transaction fee. That fee is your bank's, not ours.
Taxes
Sales tax is added at checkout based on your province, and is shown before you pay.
How payment is handled
Payments run through Shopify's secure checkout and our payment providers, over an encrypted connection. We never see or store your full card number. We only receive confirmation that the payment succeeded.
When your order is confirmed
Your order is only processed once the payment has been approved. If a payment is declined or cannot be verified, the order does not go through and nothing is charged. A pending amount that disappears after a few days is an authorisation hold from your bank, not a charge from us.
Checks against fraud
We may hold an order for a manual check when the billing and delivery details do not match, or when a payment looks unusual. If that happens we email you first. If we cannot verify the order, we cancel it and refund it in full.
Refunds
Refunds always go back to the method you paid with. We cannot refund to a different card or account. Once we send the refund, your bank usually shows it within 5 to 10 business days.
Problems with a payment
If you see a charge you do not recognise, email support@rosvienne.com with the date and amount before you contact your bank. In nearly every case we can explain or resolve it the same day, which is faster than a chargeback.